Question 1

What is DPC (Direct Primary Care)?

Accepted Answer

Direct Primary Care (DPC) is a healthcare model where patients and physicians form a 'direct' relationship through monthly fees paid directly to the physician or healthcare entity. In exchange, you receive valuable services including increased time with your physician, greater access to care, and reduced prices on labs and imaging, plus access to the cheapest medications through community and pharmacy assistance programs. DPC practices do not bill insurance, Medicare, or Medicaid. By eliminating insurance administrative burden, physicians can focus entirely on what matters most — you!

Question 2

How do I become a patient at Frontier?

Accepted Answer

You can easily schedule an appointment online through our website or by calling our office directly. Once your appointment is scheduled, there's an intake process, and after successful completion, you become a member of the Frontier Clinic family.

Question 3

What are your services?

Accepted Answer

Frontier offers comprehensive healthcare services including urgent care for immediate injuries or illnesses, ongoing care through direct primary care services, weight loss management, and treatment for depression and anxiety.

Question 4

For DPC patients, what does the membership cover?

Accepted Answer

Members enjoy same-day remote telehealth access, with next-day in-person appointments guaranteed for founding members — typically lasting 30 minutes to an hour. Once membership is established, you'll have direct access to your provider through phone, text, email, or video chat. Your membership includes an annual physical, weight loss services, nutrition counseling, labs and imaging at wholesale prices (where available), and coordination of specialist care when needed.

Question 5

Is there an enrollment fee for DPC?

Accepted Answer

Yes — a one-time enrollment fee applies (waived for college students). You'll receive a membership card, patient agreement, free annual physical, medication refills for your first month, and direct contact information for your assigned provider. Recurring visits are available as needed at no additional charge.

Question 6

Who qualifies for the locked-in Founding Member rate?

Accepted Answer

Our Founder Rate of $99/month is locked in for life — it never goes up, even as the clinic grows. Once founder spots are filled, the Standard Rate of $150/month applies. College students can join at $65/month (enrollment fee waived with valid student ID). This is a genuine first-come, first-served founding member opportunity.

Question 7

What are the ages for your clinic?

Accepted Answer

As we focus on internal medicine, we treat patients ages 16 and older only.

Question 8

What do I bring to my appointment?

Accepted Answer

New patients should bring insurance cards and co-payment (if applicable), medical records copy (if available), and all prescription medicine bottles. If you're requesting financial assistance, bring three recent pay stubs or a notarized employer letter stating household income so we can discuss your options.

Question 9

What if I have Medicare, can I still join?

Accepted Answer

Yes. If you elect to join our DPC services, you'll sign a biennial waiver declaring that neither you nor your doctor will directly bill Medicare for our services. Medicare will still cover laboratory testing, imaging, medications, and hospitalizations ordered by our office.

Question 10

What if I decide to cancel my membership?

Accepted Answer

You can terminate your membership by providing 30-day written notice. If you choose to return later, you'll need to pay the enrollment fee again.

Question 11

What if I have to be admitted to a hospital?

Accepted Answer

We highly recommend keeping your insurance for emergencies and catastrophic events. Once notified of hospitalization, we'll help coordinate your follow-up care after the hospitalist releases you. We'll resume care as soon as appropriate.

Question 12

Do you share medical information with anyone?

Accepted Answer

No, we value patient privacy and strictly follow HIPAA laws. We will not provide your information to any third party without your full written consent. However, we may have to release records if subject to a search warrant or subpoena.

Question 13

What about remote access or telemedicine?

Accepted Answer

We offer telemedicine options for all DPC members. Once enrolled and seen in our clinics, we can provide assistance anywhere prescriptions can be received from our providers. Many issues can be resolved via phone, text, or video consultation.

Question 14

What are the office hours?

Accepted Answer

We offer full clinic hours (typically 7 AM-7 PM EST). Appointments are scheduled, 'first come first scheduled'. There are no walk-in slots. After hours, contact us via phone, text, or our membership after-hours number. Members enjoy same-day remote telehealth access, with next-day in-person appointments guaranteed for founding members.

Question 15

Do you offer one-time visits?

Accepted Answer

Yes, we assist patients requiring single visits. Medication refills are limited to the time period for returning to your primary care provider.

Question 16

When do I pay my membership fees?

Accepted Answer

Your enrollment fee is due at enrollment or during your intake session. Additional charges for labs, in-house pharmaceuticals, and imaging appear on the following month's invoice. Your preferred payment method is charged on either the 1st or 15th of each month — your choice.

Question 17

Do you treat chronic pain or severe anxiety/depression?

Accepted Answer

Frontier Clinic does not prescribe controlled substances, including opioids, benzodiazepines, or stimulants. We focus on comprehensive primary care using non-controlled medications, lifestyle interventions, and care coordination. If you require controlled medications, we're happy to work with your current prescriber or provide specialist referrals.

Question 18

Can I contact my doctor directly between visits?

Accepted Answer

Yes — one of the biggest benefits of DPC membership is direct access to your provider. Once enrolled, you'll have direct contact information for your assigned provider and can reach out by phone, text, or email for questions, medication refills, and follow-ups. Many issues can be resolved without an in-person visit.

Question 19

How does Frontier Clinic save me money?

Accepted Answer

Frontier Clinic saves money through no co-pays for routine visits, convenient virtual care, discounted medications and labs, and the ability to consider lower-premium insurance plans.

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