Understanding Urgent Care

Urgent care centers provide medical attention for non-life-threatening illnesses and injuries. Typically, Frontier works to provide optimal treatment for minor emergencies, and if lasting care is provided can offer enrollment in the DPC for ongoing care - a win-win for patients seeking fast, convenient and affordable care.

DPC In a Nutshell

Direct Primary Care, or DPC, is a healthcare model by which a patient and a physician agree to form a 'direct' relationship where monthly fees are directly paid to the physician or healthcare entity in exchange for valuable services such as increased time with the physician, greater access to care, reduced prices on labs, imaging and pharmaceuticals.

DPC practices do not bill your insurance and also do not bill Medicare or Medicaid. If you receive Medicare or Medicaid, you will in fact need to sign a waiver that ensures you understand our providers will not send bills to your insurance or Medicare and/or Medicaid. We do advise that you carry your own individual insurance as it can still be applied to your medications and for emergency coverage that the clinic does not provide. Insurance comes with a lot of administrative burden, reducing a physician or healthcare workers ability to concentrate solely on the most important asset to our world - you! This way you are placed back in the center, as it should have always been.

Getting Started at Frontier

You can easily schedule an appointment online or by calling our office. Once an established appointment is made, there is an intake process and after successful completion you are a member of the Frontier Direct Health family.

Services at Frontier

Frontier offers a wide range of services to meet your healthcare needs. This includes urgent care for immediate injuries or illnesses, ongoing care through direct primary care services, and the convenience of home visits. They can also help with weight loss management, treatment for depression and anxiety, medication-assisted treatment for opioid dependence through their Suboxone clinic, and address specific health concerns of men.

Frontier Benefits Are Awesome

Frontier prioritizes your convenience with same or next day appointments that typically last 30 minutes to an hour. But that's not all! Once membership is established, you'll also have direct access to your provider through phone, text, email, or even video chat. Plus, an annual physical is included in your membership. They can even support your weight loss goals with weight loss services and nutrition counseling. They go the extra mile to save you money by offering labs, imaging, and prescriptions at wholesale prices. And if you need ongoing care after a hospital stay, procedure, or require a specialist, they'll help coordinate that as well. In short, they provide you with greater access to your provider and ensure you receive timely and comprehensive care.

Alas, Enrollment Fees

Yes, there is a one-time enrollment fee of $100 for enrollment in Frontier's DPC services. You will receive a membership card, along with patient agreement, free annual physical, medication refills(from month to month for your first year) and contact information of your assigned provider. Recurrent visits are as needed and are at no additional charge.

Frontier Limitations

As we are internal medicine focused, we treat from ages of 16 and older only.

Medicare Waiver Required

Yes. You only need to sign a bienniel waiver declaring that neither you nor your doctor will directly bill Medicare for our services. You will then need to join our DPC and adhere to the agreed restrictions, but Medicare will still cover all laboratory testing, imaging, medications, or hospitalizations ordered by our office.

Membership Cancellations

We understand changes in your circumstances may happen, for that reason you are able to terminate your membership by providing a 30 day written notice. If you choose to return thereafter, you will have to pay the enrollment fee again.

Visit Our Pricing Page

We believe in offering transparency on all our prices, please visit our pricing page.

Emergencies happen...

Emergencies happen, that's why it is highly recommended you keep your insurance for 'emergencies' and 'catastrophic' events. Once notified of a hospitalization, we can help coordinate your follow-up care after the hospitalist (hospital doctor) releases you from the hospital. We will resume care as soon as it is appropriate to do so.

Frontier Respects Your Right to Privacy

No, we value patient privacy and abide by HIPAA laws protecting your right to privacy. We will not provide your information to any third party without your full, written consent to do so. However, we may have to release records if we are subject to a search warrant or subpoena which would be beyond our control.

Frontier, Beyond

We offer remote medicine options for all the members of DPC. Once you have been enrolled and seen in our clinics, we can provide assistance while you are anywhere where prescriptions can be received from our providers. Many issues can be resolved via phone, text or video.

Frontier Office Hours

We offer a full range of hours at our clinics (typically 9-5 EST). After hours, you may contact us via phone, by text or by calling our membership after hours number. Next day or same week follow-up appointments are also available, but as the world of medicine is a busy one we may not be able to fulfill all same day requests but often are able to accomodate you on the same day.

One-Time Visits

Our Urgent Care division is designed to assist patients who require a single visit. Medication refills will be limited to the time period of returning to your primary care provider and will not exceed that period.

Frontier Membership Fee Collection

Enrollment fee of $100 is due at time of enrollment or during your 'intake' session. Additional charges may accrue for labs, in-house pharmaceuticals and imaging requests and will be applied on the following month's invoice. All charges will be clear on the invoice along with the monthly fee, your preferred method of payment will be on file and charged on either the 1st or 15th of each month - your choice of which date.

Frontier Boundaries

Currently we do not treat chronic pain patients with opiates or provide benzodiazepines for anxiety. There is significant burden and regulation that unfortunately has made it difficult for us to offer these services safely and efficiently.

Frontier Limitations

We do, we provide treatment with Suboxone along with agreement of carrying naltrexone for emergencies. These spots are limited and there is a separate intake process and fee for these services. We are unable to provide methadone treatment at this time.

Frontier HSA Questions

Please consult your financial advisor, HR professional or CPA regarding this issue and whether that is eligible for you to use with our clinic practice.

Frontier Saves You Money

As a member of Frontier Direct Health, you don’t need to pay Frontier any co-pay fees for routine office visits or a physical. Also, you won’t have to come in for a visit every time you are sick or you need something you can just message our providers or call once you have established membership at one of our offices. Your medications and lab testing will be significantly cheaper because we’ve negotiated wholesale lab testing and medication pricing and we're passing on our savings to you. Lastly, you can opt for a cheaper insurance plan with a higher deductible, which also saves money