Privacy Policy
Frontier Direct Health, a “DPC of South Carolina” or “we” or “us” or “FDH”) recognizes that you care how information about you is collected and used. We use this Privacy Policy to inform you of our information collection, use and sharing practices for this Web site and any web application to which it is affiliated.
Please be advised that the practices described in this Privacy Policy apply only to information gathered through this Web site and do not necessarily reflect our practices with respect to information gathered through other third-party Web sites that we may operate or through other off-line means.
Information You Voluntarily Provide
We collect and store information that you enter into this Web site. For example, information will be collected when you register on our Website, when you sign up to receive emails, newsletters or other promotional communications, when you contact us with online inquiries and/or when you otherwise voluntarily submit or provide information to us. The information we collect that you provide to us may include, but is not limited to: names, addresses, email addresses, telephone numbers, account and log-in IDs, passwords, demographic information and information regarding interests and preferences. This information is used to provide you information you have requested regarding products and services and for administrative and analytical purposes. For example, the information is used to provide emails, newsletters and other communications you have requested and to provide customer service. This information also may be used to contact you about sales, product recommendations, special offers and new site features from Frontier Direct Health and other selected vendors, unless you have opted not to receive promotional communications in connection with this Web site. When you opt not to receive emails, newsletters or other promotional information, we collect and store certain information, such as your email address, in order to comply with your preferences regarding such materials.
Information We Automatically Collect
Like many Web sites, we use technologies to collect and store certain other information automatically whenever you interact with this Web site. For example, we collect your IP address, browser information and reference site domain name every time you visit this Web site. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve this Website and to provide our customers with a fulfilling site experience.
Also, like many Websites, we use “cookies”, which are files stored on your computer’s hard drive by your browser. The information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address. Cookies help us to identify a user and to optimize their log-in, account management and site experience. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies “turned on” so that we can offer you a better experience on this Website.
With Whom Do You Share Information?
We do not share with others any personal information that you provide to us through this Website or through our Customer Service Department, except with your consent or as described in this Privacy Policy. For purposes of this Privacy Policy, personal information is information that you provide to us that personally identifies you, such as your full name, address, email address, phone number and credit card information.
We engage third parties to perform services in connection with the operation of our business. Examples of these services include, but are not limited to, operation of our Website(s), fraud protection, marketing and promotional activities, Web site evaluation, data analysis and, where applicable, data cleansing. We may provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform on our behalf.
We, or those with whom we have shared information in accordance with this Privacy Policy, may release personal information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary or advisable to protect the rights, property or safety of Frontier Direct Health, or any of our respective affiliates, business partners, customers or others.
We may share non-personal information with our marketing partners, advertisers and others from time to time. Examples of such non-personal information include the number of users who visited this Website during a specific time period or purchased a specific product through this Website. This information is shared in an aggregated form.
We reserve the right to transfer any information we have about you, including personal information, in connection with the sale or transfer of all or a portion of the business or assets of Frontier Direct Health to a third party.
Can I Indicate Whether or Not I Want To Receive Promotional Communications?
There are several ways in which you can tell us whether or not you want to receive promotional communications from us. You will always have an opportunity to change these selections by clicking on an “unsubscribe” hyperlink contained in promotional emails we send you.
What Happens When I Link To or From Another Web Site?
This Website may contain links to other Websites operated by third parties. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other Web sites. We encourage you to be aware of this when you leave this Web site and to read the privacy policies of each and every Web site that you visit.
If you have accessed this Website through a link from certain of our advertising or marketing partners, this Website may include a frame of the applicable advertising or marketing partner. Nevertheless, the information you provide to us through these framed Web pages is collected by us, and our use of this information is governed by this Privacy Policy.
We may use and disclose your PHI in the following ways:
Treatment
FDH may use your PHI to treat you. For example, we may ask you to have laboratory tests (such as blood or urine tests), and we may use the results to help us reach a diagnosis. We might use your PHI in order to write a prescription for you, or we might disclose your PHI to a pharmacy when we order a prescription for you. Many of the people who work for our practice—including, but not limited to, our doctors/NPs/PAs and nurses—may use or disclose your PHI in order to treat your or to assist others in your treatment. Additionally, we may disclose your PHI to others who may assist in your care, such as other healthcare providers, your spouse, your children or your parents.
Treatment Options
Our practice may use and disclose your PHI to inform you of potential treatment options or alternatives.
Payment
FDH may use and disclose your PHI in order to bill and collect payment for the services and items you may receive from us. For example, we may use and disclose your PHI to obtain payment from third parties that may be responsible for such costs, such as family members. Also, we may use your PHI to bill you directly for services and items.
Health-related Benefits And Services
Our practice may use and disclose your PHI to inform you of health-related benefits or services that may be of interest to you.
Appointment Reminders
Our practice may use and disclose your PHI to contact you and remind you of an appointment.
Healthcare Operations
Our practice may use and disclose your PHI to operate our business. As examples of the ways in which we may use and disclose your information for our operations, our practice may use your PHI to evaluate the quality of care you received from us, to develop protocols and clinical guidelines, to develop training programs, and to aid in credentialing, medical review, legal services and insurance. We will share information about you with such insurers or other business associates as necessary to obtain these services.
Disclosures Required By Law
FDH will use and disclose your PHI when we are required to do so by federal, state, or local law.
Use And Disclosure Of Your PHI In Certain Special Circumstances
FDH may disclose your PHI to public health authorities that are authorized by law to collect information for the purpose of:
- preventing or controlling disease, injury, or disability
- notifying a person regarding potential exposure to a communicable disease
- notifying a person regarding a potential risk for spreading or contracting a disease or condition
- reporting reactions to drugs or problems with products or devices
- notifying individuals if a product or device they may be using has been recalled
- notifying appropriate government agency (ies) and authority (ies) regarding the potential abuse or neglect of an adult patient (including domestic violence); however, we will only disclose this information if the patient agrees or we are required or authorized by law to disclose this information
- notifying your employer under limited circumstances related primarily to workplace injury or illness or medical surveillance
Health Oversight Activities
Our practice may disclose your PHI to a health oversight agency for activities authorized by law. Oversight activities can include, for example, investigations, inspections, audits, surveys, licensure and disciplinary actions; civil, administrative, and criminal procedures or actions; or other activities necessary for the government to monitor government programs, compliance with civil rights laws and the health care system in general.
Organ and Tissue Donation
Our practice may release your PHI to organizations that handle organ, eye or tissue procurement or transplantation, including organ donation banks, as necessary to facilitate organ or tissue donation and transplantation if you are an organ donor.
Military Affiliation
Our practice may disclose your PHI if you are a member of U.S. or foreign military forces (including veterans) and if required by the appropriate authorities.
Workers' Compensation
Our practice may release your PHI for workers’ compensation and similar programs.
Effective Date
This Privacy Policy is effective as of January 1, 2024. We reserve the right to change this policy at any time by notifying guests of the existence of a new privacy policy. This policy is specific to this site.